You have 30 days to return any item for any reason. You can inspect it like in a store. You must notify us of your return within 14 days of receiving the item.
You'll get a full refund, including standard shipping, within 14 days of our receiving your return notification. If you chose a premium delivery option, only the standard shipping cost is refunded. If you return part of an order, the initial shipping is not refunded. Refunds are issued via your original payment method. We can delay the refund until we receive the item or proof of its return.
You must return the item within 30 days of notifying us. You pay the return shipping. You may be charged for any damage beyond normal inspection.
You can return a product within 30 days, provided that:
- The seal has not been broken or the packaging has not been opened.
- The product is damaged within the manufacturer's warranty period.
- The original labels are still attached to the clothes.
- The best-before date has not expired.
You cannot return the following items:
- Products whose use-by date has expired.
- Products that have been opened or whose seal has been broken.
- Products bought in promotion due to a short shelf life.
- Clothing
without original labels.
- Contact our customer service team to receive a return form.
- Add the completed return form to the package.
- Make sure your order is well packed so that it returns to us in good condition.
No, this is not possible.
- Exception can apply. Please contact our customer service !
A Flat fee of 4.5€ will be requested for your returns
Exception can apply :
- Product was damaged in shipping
- Wrong product (You order Chocolate and Vanilla is delivered)